Terms & Conditions

Welcome to the official CleoLyte® website, located at cleolyte.com, as well as any affiliated web pages or eCommerce platforms that link to these Terms & Conditions (collectively referred to as the “Site”). Throughout this Site, "CleoLyte," "we," "our," or "us" refers to the brand and operator of this website.

By accessing or using this Site, you agree to comply with and be legally bound by these Terms & Conditions ("Terms" or "Agreement"). If you do not agree with any part of these Terms, please do not use or access this Site. Your continued use of the Site constitutes your acceptance of any updates or modifications we may make to this Agreement, which may be revised at any time without prior notice.

We encourage all visitors, customers, and users of our online supplement store to review these Terms regularly to stay informed about your rights and obligations.

THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT, AS EXPLAINED IN SECTION 17.0, WHICH REQUIRES INDIVIDUAL ARBITRATION FOR DISPUTE RESOLUTION INSTEAD OF JURY TRIALS OR CLASS ACTION LAWSUITS.

1.0 ELIGIBILITY

By accessing this site, you are entering into an agreement with CleoLyte and agreeing to these Terms of Use. Please read them carefully. If you do not accept these Terms, you may not use our website. Use of this site is not permitted for anyone under the age of 13. If you are under 18, you may only use the site with the consent and supervision of a parent or legal guardian, who must also agree to these Terms on your behalf. By using the site, you confirm that you have received this permission.

2.0 SITE TRANSACTIONS

We reserve the right to refuse or cancel any order at our discretion. This may include limiting or canceling quantities purchased per person, per household, or per order. These limits may apply to orders placed using the same customer account, credit card, or billing and/or shipping address. If any changes are made to your order, we’ll do our best to notify you using the email, billing address, or phone number provided at checkout.

3.0 NO RESALE

All purchases made through our site are intended for personal use only. Resale of our products without prior written consent is strictly prohibited. If we become aware of unauthorized reselling, we reserve the right to take appropriate action to protect our rights. This may include seeking financial compensation and pursuing legal remedies. You also agree to cover any attorney’s fees and related costs incurred in enforcing this policy.

4.0 PRICING & PAYMENT

Prices are determined at the time you place your order. Any shipping fees and payment charges will be clearly shown before you complete your purchase. All credit card details are securely processed using SSL encryption and are never stored on our servers. Please be aware that additional local charges may apply depending on your location.

5.0 RIGHT TO CHANGE SITE

We reserve the right, at our sole discretion, to modify, pause, or discontinue any part of the website—including services, features, content, or products—at any time, with or without notice. We may also introduce, adjust, or waive fees related to the use of the site, and may offer certain features or promotions to some users and not others. By using the site, you agree that we are not liable for any changes, interruptions, or discontinuation of any part of the website or services offered.

6.0 SITE CONTENT

CleoLyte, along with our logos, graphics, fonts, and trade names, are trademarks or trade dress owned by CleoLyte. Other trademarks shown on the site belong to their respective owners, which may include us. These trademarks and trade dress may not be used without our prior written permission. The site also contains patented technology owned by us or other parties. All content on the site—including text, software, images, videos, graphics, and audio (collectively, the “Content”)—is protected by copyright laws in the U.S. and internationally. CleoLyte and third-party content providers own the rights to their original materials. This site and its Content are intended for your personal, non-commercial use only. You may download or copy materials for personal use, but no ownership rights are transferred. You may not reproduce, publish, share, modify, sell, or use the Content or site materials in any other way without permission. Unless otherwise noted, this site and its Content are designed to promote CleoLyte products and services available within the United States.

7.0 COMMENTS, FEEDBACK & USER SUBMISSIONS

At CleoLyte, we value hearing from our customers and appreciate your feedback on our products and services. However, our company policy does not allow us to accept or consider unsolicited creative ideas, suggestions, proposals, or plans beyond those we specifically request. This policy helps prevent any potential misunderstandings if similar projects are developed independently by CleoLyte employees or agents.

While we welcome your comments, please refrain from sending creative ideas or proposals unless specifically invited. If you do submit comments—whether through contests, email, mail, or other means—you agree that CleoLyte may use, edit, publish, distribute, or translate your submissions in any form without restriction. We are not obligated to keep your comments confidential, compensate you, or respond.

We reserve the right to monitor, edit, or remove any comments as we see fit.

By submitting comments, you confirm that they do not infringe on any third-party rights such as copyright, trademark, privacy, or other personal or proprietary rights. Your comments must not contain defamatory, unlawful, abusive, obscene content, or any malware or viruses. Additionally, you agree not to use false contact information or impersonate others. You are fully responsible for the content and accuracy of your comments.

8.0 PERSONAL INFORMATION SUBMITTED THROUGH THE SITES

CleoLyte collects personal information only when you voluntarily provide it to us. You may choose not to share certain information, but this could limit your ability to use some features of the site.

Any personal information you submit is handled in accordance with our Privacy Policy, which you can review by clicking the "Privacy Policy" link on this site. This Agreement includes the terms outlined in the Privacy Policy.

9.0 PRODUCT INFORMATION

Some of our products are available at authorized CleoLyte-approved retail stores.

Certain items are sold exclusively online through our website. These products may be limited in quantity and can only be returned or exchanged via the site. All prices listed are in U.S. dollars.

10.0 ERRORS, INACCURACIES & OMISSIONS

From time to time, our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any such errors and update or change information at any time without prior notice. If an error affects your order, we may cancel or adjust it accordingly—even after your order has been placed.

11.0 FORCE MAJEURE

We are not responsible for any delays or failures to fulfill our obligations under this Agreement caused by events beyond our reasonable control.

12.0 COLORS

We strive to display our product colors as accurately as possible on the site. However, we cannot guarantee that the colors you see on your screen will perfectly match the actual product due to variations in monitor displays.

13.0 LINKS TO OTHER WEBSITES

Our site may include links to third-party websites that are not controlled by CleoLyte. We are not responsible for the content or practices of these sites and providing a link does not imply an endorsement. These links are offered for your convenience and use at your own risk.

14.0 WARRANTY; DISCLAIMER

This website and all of its content are provided on an “as is” basis, without any warranties of any kind—express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement. CleoLyte makes no guarantees regarding the accuracy, reliability, or completeness of the content on this site.

Any advice or information, whether oral or written, obtained from CleoLyte does not create any warranty that is not expressly stated in this notice.

CleoLyte is under no obligation to update or modify the content on this site. Your use of the site is entirely at your own risk. You are solely responsible for any costs associated with accessing or using the site, and CleoLyte will not be held liable for any damages arising from your use.

Please note that some jurisdictions may not allow the exclusion of certain implied warranties or limitations on consumer rights. In such cases, parts of this disclaimer may not apply to you.

15.0 INDEMNIFICATION

By using this site, you agree to defend, indemnify, and hold harmless CleoLyte and its affiliated companies from any claims, damages, losses, costs, or expenses—including reasonable legal fees—that arise out of or relate to your use of the site, misuse of any products, or violation of any terms, representations, or warranties outlined in this Agreement.

16.0 CHOICE OF LAW AND VENUE

These Terms are governed by the laws of the State, without regard to its conflict of law principles. You and CleoLyte agree that any legal disputes or claims related to these Terms or CleoLyte products—unless subject to mandatory arbitration as outlined below—will be resolved exclusively in the state or federal courts. Both parties waive any objections to jurisdiction, venue, or the convenience of these courts.

17.0 ARBITRATION AGREEMENT

This section outlines the terms under which any disputes, claims, or controversies between you and CleoLyte will be resolved through binding arbitration ("Arbitration Agreement").

Dispute Resolution Through Arbitration

You and CleoLyte agree that any dispute, claim, or controversy arising out of or related to these Terms or your use of CleoLyte products—regardless of the legal basis (including contract, tort, statute, fraud, or misrepresentation), and whether occurring during or after the termination of these Terms—will be resolved through binding individual arbitration, not in court and not as part of a class action. Both you and CleoLyte agree that the arbitrator will have the sole authority to decide questions about the arbitrator’s own jurisdiction, including any issues regarding the scope, validity, or enforceability of this Arbitration Agreement. There is no judge or jury in arbitration, and the ability to appeal or seek court review of an arbitration award is limited. The arbitrator is required to follow these Terms and may award the same damages and relief that a court could, including legal fees and costs where permitted by law. However, the arbitrator may not grant relief that benefits anyone other than the individual parties involved in the arbitration. This Arbitration Agreement remains in effect even after the termination of these Terms.

Exceptions To Arbitration

You and CleoLyte agree that nothing in this Arbitration Agreement shall be interpreted to waive, preclude, or otherwise limit either party’s right, at any time, to bring an individual action: (1) in a U.S. small claims court, or (2) in a court of law—subject to the jurisdiction and venue outlined in the “Governing Law & Jurisdiction” section above—for the purpose of seeking (a) temporary or preliminary individualized injunctive relief, pending a final decision from the arbitrator, or (b) public injunctive relief, pending a ruling by the arbitrator on the merits of that claim. Additionally, this provision does not prevent either you or CleoLyte from raising concerns with federal, state, or local government agencies. If the law allows, such agencies may seek relief on your behalf (or on ours).

Class Action Waiver

You and CleoLyte agree that any claims must be brought solely in your or our individual capacities, and not as a plaintiff or class member in any class, collective, or representative action. Unless both you and CleoLyte expressly agree otherwise, no arbitrator or judge may combine multiple claims or preside over any form of class or representative proceeding.

The arbitrator may grant injunctive relief only to the individual party seeking it, and only to the extent necessary to address that party’s specific claim.

If a court determines that any part of this section cannot be legally enforced for a particular claim, then that specific claim (and only that claim) will be excluded from arbitration and may proceed in court.

Initiating Arbitration & Procedures

Either you or CleoLyte may initiate arbitration. Any arbitration between us will be conducted in accordance with the Consumer Arbitration Rules of the American Arbitration Association (“AAA”) in effect at the time (the “AAA Rules”), as modified by this Arbitration Agreement. Both parties agree that the Federal Arbitration Act governs the interpretation and enforcement of this provision, regardless of the governing law stated elsewhere in these Terms.

Arbitration hearings will be held by phone or videoconference whenever possible. However, if the arbitrator determines that an in-person hearing is necessary, the location will be decided in accordance with the AAA Rules.

The costs of arbitration, including attorney fees, will be the responsibility of the losing party—unless the arbitrator’s award states otherwise.

Notice of Dispute

If either you or CleoLyte intends to initiate arbitration, the first step is to send a written notice of the dispute ("Notice") to the other party. This Notice must be sent both by email to hello@cleolyte.com and by certified mail, FedEx, UPS, or Express Mail (signature required). The Notice must include: A clear description of the nature and basis of the dispute or claim, and the specific relief being requested ("Demand"). Both parties agree to make a good faith effort to resolve the matter informally. If no resolution is reached within 30 days after the Notice is received, either party may move forward with initiating an arbitration proceeding.

Severability and Jurisdiction

If any part or all of this Arbitration Agreement is found to be unenforceable or invalid, then the parties agree that any dispute, claim, or controversy no longer subject to arbitration will be governed by the exclusive jurisdiction and venue outlined in the “Governing Law & Jurisdiction” section above.

18.0 TERMINATION

This Agreement remains in effect until it is terminated by either you or CleoLyte. You may terminate it at any time by providing written notice to CleoLyte. We reserve the right to terminate this Agreement at any time, without prior notice, if in our sole judgment you violate any of its terms or conditions. The effective date of termination will be considered the official end of this Agreement for all purposes.